Privacy Policy

This privacy policy applies to the website www.factorresearch.com and describes how FactorResearch and its affiliates collect, use, share and secure the personal information you provide on the website (referred to as “personal data”). It also describes the choices available to you regarding our use of your personal data and how you can access and update this information.

Information Collection and Use

We may collect the following personal data from or about you:

  • Contact information such as name, email address, mailing address, phone number
  • Information about your business role, such as job title and company name
  • Information about your interests in our services and products

We use this information for our legitimate business interests, including to:

  • Send you requested product or service information
  • Respond to queries and customer service requests or concerns
  • Administer and manage delivery of our services and products to you
  • Market to you, for example by sending you email newsletters
  • Improve our website and marketing efforts, and
  • Comply with our legal obligations

Information Sharing

We will only share your personal data with third parties in the ways set out in this privacy policy. We do not sell your personal data to third parties for them to market their services to you.

We may provide your personal data to our service providers to help us with our business activities, such as inputting your contact information into our CRM or email marketing system. In all cases we will have a written processor agreement with these companies safeguarding your personal data, including that it may only be processed for the purposes of that agreement and on our instructions.

We may also disclose your personal data:

  • As required by law, such as to comply with a subpoena, or similar legal process
  • As allowed by law, such as when we believe in good faith that disclosure is necessary for our legitimate interest such as investigating fraud, to make or defend a legal claim, to protect your safety or the safety of others, or to maintain our compliance or that of our personnel with applicable laws, regulations and/or professional obligations, all in accordance with applicable law,
  • If FactorResearch or its affiliates is involved in a merger, acquisition, or sale of all or a portion of its assets, we may disclose such personal data as is necessary for our legitimate interests in completing that transaction and always provided that appropriate safeguards are in place including limitations and restrictions on use, access and retention,
  • In other situations, only with your prior consent

Transfers outside the EEA

We may transfer your personal data to service providers in the United States of America for the purposes set out in this privacy policy. We will put in place appropriate measures to safeguard personal data transferred to the USA. By providing your personal data, and agreeing to this Privacy Policy, you consent to such transfer.

Your Rights

You have the right to ask whether FactorResearch processes your personal data and to request a copy, to object to direct marketing and in certain circumstances to have the data rectified or blocked. To request this information, please email info@factorresearch.com. If your personal information changes, or if you no longer desire our services, you may ask to have your personal data corrected, amended, removed or deleted by emailing info@factorresearch.com. You also have the right to object to direct marketing and, under certain circumstances, to object to our processing of your personal data. We will respond to your request within 30 days.

Opt-Out Preferences

If you subscribe to our newsletter(s), we will use your name and email address to send the newsletter to you. You may choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in such emails or by contacting us at  info@factorresearch.com.

Tracking Technologies / Cookies

FactorResearch and our partners, affiliates or analytics or service providers use cookies or similar tracking technologies. These technologies are used in analyzing trends, administering the website, tracking users’ movements around the site, and gathering demographic information about our user base as a whole. You can control the use of cookies at the individual browser level but if you choose to disable cookies, it may limit your use of certain features or functions on our website or service. We may receive reports based on the use of these technologies by these companies on an individual and aggregated basis.

Analytics / Log Files
As is true of most websites, we gather certain information automatically. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, the files viewed on our site, operating system, date/time stamp, and clickstream data to analyze trends in the aggregate and administer the site. You are not identifiable from any of this data.

Social Media Widgets
Our website may include social media features, such as the Twitter “like” button, “Share This” button or interactive mini-programs that run on our website. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the Feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our website. Your interactions with these features are governed by the privacy policy of the company providing it.

Security

The security of your personal data is important to us. We follow industry standards to protect the personal data submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. If you have any questions about the security of your personal data, you can contact info@factorresearch.com.

Retention

We will retain your information for the longer of the period we are required to do so by law, as is reasonably necessary for the purpose (for example to comply with our legal obligations, resolve disputes, and enforce our agreements), or as needed to provide you services. If you opt-out of communications we will retain your name and contact details to enable us to respect your request.

Additional Information

Links to Third Party Websites
Our website include links to other websites whose privacy practices may differ from those of FactorResearch. If you submit personal data to any of those websites, your information is governed by their privacy policies. We encourage you to carefully read the privacy policy of any such third-party website you visit.

Changes To This Privacy Policy
We may update this Privacy Policy to reflect changes to our information practices. If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on the website prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.